Microsoft Customer Story: Telstra x Azure OpenAI (Australia Production)
Delivering Seamless Global Production Support for Microsoft’s Telstra Customer Story.
Managed full project lifecycle for Microsoft's Telstra Customer Story, from pre-production through project closeout.
Oversaw international travel logistics for U.S. crew traveling to Australia, hired and coordinated local production support, and managed cross-time zone communications.
Finalized project wrap-up with a formal Proof of Execution for invoicing.
Resulted in a successfully published video and article on Microsoft's official platforms.
Key Skills:
End-to-End Project Management | International Production Coordination | Cross-Time Zone Communication | Vendor Hiring & Management | Proof of Execution & Invoicing | Risk Management
View Microsoft’s published article: Telstra dials in elevated customer service with Azure OpenAI Service
Project Management Methodology:
Hybrid Approach: Applied structured Waterfall frameworks for pre-production planning (travel, vendor contracting) combined with Agile flexibility to adapt to evolving production needs and remote collaboration across U.S. and Australian time zones.
Risk and Logistics Strategy:
International Risk Mitigation: Identified and managed potential travel disruptions, scheduling conflicts, and crew coordination issues across borders, ensuring uninterrupted production flow.
Vendor Management: Successfully sourced, vetted, and managed local camera operators to maintain production quality standards on-site.
Post-Production Closeout:
Proof of Execution Documentation: Drafted and finalized project documentation to ensure seamless handoff to internal finance and invoicing teams, facilitating an efficient closeout process.